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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 7 months ago by Gaywallet@beehaw.org to c/news@beehaw.org

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[-] circuscritic@lemmy.ca 44 points 7 months ago

This guy was only saved because he saved the screenshots.

This may seem like overkill, but whenever I'm dealing with customer service for a significant financial concern, I always take detailed notes: time, date, name, what was discussed, and screenshots when relevant.

Just a few years ago a large appliance company tried to dick me around on a faulty product that was several thousand dollars.

It took weeks of back and forth, but when I was able to make contact with a layer of management just outside and above their customer service channel with my very long and detailed log of their bullshit, they authorized a check the next day.

[-] TheEntity@kbin.social 12 points 7 months ago

Are screenshots even still considered evidence? They should be absolutely trivial to manipulate.

[-] specialdealer@lemm.ee 13 points 7 months ago

If you’re willing to commit outright fraud, lots of crime is easy. But also the penalty for ever being discovered can be severe.

They also didn’t deny it happened. They would check logs before paying out.

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this post was submitted on 16 Feb 2024

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