in the apartment i grew up in, we lived on the top floor. the ceiling started leaking in the middle of the living room, there was some kind of attic space above us but tenants weren't allowed up there. we reported the leak and no one came. we reported it again a few weeks later and maintenance came in a couple days after that, sawed through the ceiling, poked his head up there, looked around, then "fixed it" by using a nail gun to nail a piece of office ceiling tile over the hole he sawed. we were told he'd come back in eventually to repair it properly. we figured that was the best we were going to get so we didn't complain anymore and it stayed that way for like 6 years. it wasn't until i got a little older and started dating that one of my bfs fixed it for us