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Discord != Documentation
(lemmy.dbzer0.com)
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this post was submitted on 28 Jul 2023
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Sounds like my situation. Running a program, it has an error and crashes. Support page says ask in discord. I do. Crickets. I ask again a day later. I get told off bc I asked once already and the devs know. I ask how I'm supposed to know that since literally no one replied to me. I was further chastised that I should know that they know. I gave up.
I could be far more tolerant of this if they had at least a FAQ section somewhere. Most times they don't even pin the important or repeated messages.