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Linux Mint 22 Will Include Preinstalled App for Matrix
(www.omgubuntu.co.uk)
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this post was submitted on 02 May 2024
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Looks like you’re saying federation is the future, but Matrix is a bad federation implementation. And that sounds good.
I still think forums are the best way to handle support. Even phpBB is better than any chat. Have a bot alert a chat channel that the project team hangs out for every new topic or something, if that’s a concern.
Giving the users the choice to have IRC and a forum sounds nice to me. Forums for the longer conversations and be able to look up things with a search engine, and IRC for quick questions and informal chat.
the issue isn’t so much with IRC, XMPP, Matrix, or Discord per se (aside from Discord having its own issues) – it’s that every dev/org/group is trying to use a chatroom as a replacement for support channels, wikis, knowledgebases, FAQs, forums, announcements, mailing lists, etc.
[as the meme states: “I don’t want to join your fucking Discord server just to get basic information that should be on a proper website instead of hidden away in the archives of a fucking chatroom”]