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Well that's depressing
(catata.fish)
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this post was submitted on 05 May 2024
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Do you have any links you can share so I can learn more about the agreement between Arrowhead and Sony? Everything on Google is either a news article or a reference to "the agreement", but I can't find a primary source for the agreement.
No, that agreement is probably private, but Arrowhead's head of support has been all over Shitter discussing how they need PSN to handle the growing pile of support tickets. It's the same reason any studio signs with a larger publisher: the dev gets the benefit of the publisher's support apparatus, servers, advertising, etc., and the devs get to work on the game, rather than building their own support organization and infrastructure.
Borderlands is a good example of this: Gearbox makes the game, but if you click a support link, it takes you to 2K Games' help desk, since they publish the game
https://hackertalks.com/post/2874200
https://twitter.com/Pilestedt/status/1787076609188483254