226
We should stop saying "The customer is always right" because it's not true
(discuss.tchncs.de)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 31 Jul 2023
226 points (87.7% liked)
Showerthoughts
29522 readers
1464 users here now
A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. The best ones are thoughts that many people can relate to and they find something funny or interesting in regular stuff.
Rules
- All posts must be showerthoughts
- The entire showerthought must be in the title
- Avoid politics (NEW RULE as of 5 Nov 2024, trying it out)
- Posts must be original/unique
- Adhere to Lemmy's Code of Conduct
founded 1 year ago
MODERATORS
No, I mean entering a bakery and being ignored or the staff is annoyed with you before you say a word.
At the bike shop they get annoyed because the breaks of your beater bike are rusty.
At the Deutsche Bahn, they get annoyed with you if their train came late, so you miss your last connection and be stranded, so you ask how to solve this problem.
Of course most interaction are neutral and the bad ones just stick to memory.
I'm happy for you that you were lucky, I traveled a lot in the western world and had nowhere an experience as bad as the general experience here. Maybe in the Netherlands and Belgium.
We are kinda infamous for bad customer service. And there are 100s of experiences you find on Google. Like this:
https://www.iamexpat.de/lifestyle/lifestyle-news/expat-survival-guide-phoning-customer-service-germany .