I honestly can't even understand. Like, there's no reason for them to withhold the info on purpose, right? They do want people to give them money? So then I'm left with the only explanation being that they literally can't comprehend words? Surely there's another reason but I cannot figure it out.

Gah. I'm in a right huff today!

It's not just even at a consumer level. For work I contact companies requesting various products and services worth a lot of money.

Maybe they are all just making too much money?