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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
This is a most excellent place for technology news and articles.
One can walled gardens, siloed services, lack of trust, oligopoly, widespread scams, legal pressure at everything good in the industry. It's not the only factor surely.
Did you accidentally a word? Sorry, I don't understand
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Ah. I mean, those factors are bad for developers, power users, and/or normal users, but I don't think they contribute to a lack of understanding of how computers work. It's that people don't ever have to interact with or understand the layer beneath the applications they use. That's not a sign of bad UI, it's actually a sign of good UI, but without proper education (the biggest factor imo) it does cause a lack of understanding. Ideally we'd live in a world where you don't need to understand the underlying technology, but it is easy to do so.