They seem to be in the same situation as Fry's Electronics. I worked with them the year before they closed and it was exactly as you describe. The shelves were barely stocked, there weren't enough people, the quality of products went way down.

It's sad because Best Buy is basically the only place to go to see things in person before buying them. It's important for TVs, Monitors, Laptops, Keyboards, and more.

It wouldn't surprise me if they close down for good within a decade.