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this post was submitted on 28 Jun 2024
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Especially in a paid service, like why do I pay for these services if you're still going to advertise, track, or datamine? I know the answer is greed, why profit off of one option when you can profit off of all of them, but I, the consumer, am fed up with the customer abuse.
Shit, I’m a web developer and I’m fed up with all the ads, tracking and stalking that goes on. It’s so ingrained like “why not use Google for analytics?” or “just host it on Amazon.” 90% of the services we use at work I refuse to use at home (and go as far as outright blocking them).
Exactly.
Fortunately, my company doesn't put ads in our product because it's essentially a B2B product and customers pay a lot to use it, and our product being unusable could cost individual customers potentially millions if it blocks their day-to-day activities (we deal with regulations). We do use spyware though (e.g. fullstory), which makes sense given that lens, since being able to solve problems before they report them has a lot of value for our customers. If we did anything unethical, I would push back and potentially quit, since I'm not interested at all in manipulating customers (ads, dark patterns, etc).
I don't think the tools we use to catch issues in the field make ethical sense in other contexts though. So yeah, I block a lot of the stuff we use in our product, and we don't do anything to actively counter blocking in our app either (if you block it, you don't get the pre-emptive bug-fixing).