this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 1 year ago by neme@lemm.ee to c/technology@lemmy.world
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[–] Zier@fedia.io 4 points 1 year ago (3 children)

AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution. Your options are less with AI for customer service. AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.

[–] redditReallySucks@lemmy.dbzer0.com 8 points 1 year ago

To be honest ai could replace Microsoft support. Be it on chat or forums.

  1. Restart
  2. DISM /Online /Cleanup-Image /CheckHealth
  3. ???, I gave up with support and just reinstalled
[–] funkless_eck@sh.itjust.works 3 points 1 year ago

it can give you other options too.

I went through a phase of making the ai robot agree with me that it was the "email flange" that was causing my issue before transferring me to an operator.

[–] Alue42@fedia.io 2 points 1 year ago (1 children)

Exactly! If I am calling customer support, it's because I have exhausted all other options of finding a solution to my issue, and I have a feeling I'm searching more extensively than the options that this AI is being fed. If I've reached the point of calling, I need someone that can think of a creative solution.

[–] Zier@fedia.io 1 points 1 year ago

Exactly! And AI is just another automated machine. Google or DuckDuckGo can usually do better. AI wants us to put Glue in our pizza!