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Most consumers hate the idea of AI-generated customer service
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this post was submitted on 10 Jul 2024
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AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution. Your options are less with AI for customer service. AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.
To be honest ai could replace Microsoft support. Be it on chat or forums.
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