976
Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 10 Jul 2024
976 points (98.8% liked)
Technology
59205 readers
2710 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
So much for the market determining what goes
The market does determine, unfortunately the market is relatively unfazed by subpar customer service. It has to be really bad or a huge legal catastrophe before it moves the needle. Which is why phone trees and long wait times are ubiquitous despite being universally hated. Marketing and sales and having a 90+ % rate of people that don't ever feel the need to call customer service basically eliminates that bad service as a concern.
Even when asus had a famously bad customer service scandal this year, their sales continued to rise unabated.