The email in question:

"Can you please complete the following:

The solution us currently used by xx Agris companies and yy Barge lines in corn cargoes in south-north flows in the ???? waterways.

Also, can you remind me of what the balance of the rollout will be and the approx. timing.

Thanks"

Anyone working in IT who doesn't understand that xx and yy are variables has no business working in IT.