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Is it just me, or has Royal Mail gone downhill badly?
(lemmy.world)
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this post was submitted on 30 Jun 2023
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Just like everyone else right now, posties are overworked, underpaid and crippled by "targets".
Initially I was going to lodge a complaint. I'm in two minds after a few days stewing on it, on the one hand I sympathise with anyone in the situation you describe. OTOH, they're clearly not doing their job properly and potentially cost me £105. All they had to do was put it back in their trolley, and whatever process is required to lodge it back at the depot. Though perhaps management has made that process fiddly and they CBA.
Despite what I said, you should 100% make a claim. You've lost out. It may or may not be the postie's fault, but you don't deserve to be out of pocket.
I just got home, went round to ask if neighbour has it. He sent his son to the door who said his dad is in a 'meeting'. I explained situation, he said he'd pass it on... he hasn't come round so either has it and isn't giving it back, or doesn't have it.
ASOS actually emailed me today to check the situation, and offered me a replacement w/ express shipping or a full refund, which imo is excellent customer service considering it's (mostly) not their fault. I appreciate that bigtime, sometimes it feels you have to really battle nowadays to get a resolution to something like this.