"We're sorry you feel that way" but in corporate
It’s not an apology until they take back the damage they’ve done.
They can't, even suggesting they'd think of making such a move would've ruined them. No one in their right mind would do business with a company that's willing to even entertain retroactive changes to payment structure. Just an insane risk to take.
That sounds to me like the typical "apology" that actually mean something like "we are sorry that you are retarded and cannot undestand what we want to do".
“We’re sorry we proposed to do this so swiftly. We’ll do it incrementally instead, so it gets us less bad press.”
Wizards of the Coast: "That's the spirit!"
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