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[-] zeppo@lemmy.world 100 points 3 months ago

It’s long overdue. Seems like a common sense thing but it’s different than the typical type of legislation so it seems unexpected.

My mom told me about her bank “it’s impossible to get anyone on the phone anymore” and I didn’t believe it. I tried myself and wow, she was right. The fraud department, sure . Just basic customer service, though, they’d take you in circles with their robot phone menu, make you repeatedly verify your information, then just hang up on you. Pretty wild that’s how a major bank can get away with treating their customers.

[-] Rhaedas@fedia.io 36 points 3 months ago

Major bank is probably the problem. I've never had issues contacting a live person at our credit union, nor with any customer service at all, from resolving card issues to working with us to make a loan doable.

[-] snooggums@midwest.social 45 points 3 months ago* (last edited 3 months ago)

Credit Unions are one of the easiest examples of how socialism works in the best interest of the general public. There is a reason that they provide great customer service, and it is because they are not run by malicious capitalists.

https://creditunions.org/

A credit union is a financial cooperative, owned and controlled by the people who use its services. Credit unions call their owners “members.” That means that all of the money they make goes back to you, the members. It’s your money to begin with, and it’s pooled with the resources of all other credit union members.

Credit unions don’t have any outside stockholders. As non-profit organizations, credit unions are exempt from certain tax requirements. All of the money that’s deposited in accounts, all of the interest collected on our loans, every dollar that comes into a credit union stays with the credit union. That money is used to keep loan rates low and savings rates of return high.

[-] Rhaedas@fedia.io 27 points 3 months ago

Crazy idea, but imagine if we took that idea and expanded it to other public services.

I know, madness. Never mind.

[-] snooggums@midwest.social 19 points 3 months ago

It is absolutely ridiculous that we have cooperatives in many sectors that have all shown to be effective and it is all overshadowed by shitty capitalists like Musk. Although I don't exclusively shop at coops and employee owned businesses, the ones I do shop at have the best customer service and are not more expensive than comparable businesses.

https://en.wikipedia.org/wiki/Cooperative

[-] ironhydroxide@sh.itjust.works 5 points 3 months ago

Damn commies.

/s

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[-] TexasDrunk@lemmy.world 5 points 3 months ago

Same. I had terrible issues with BoA, Chase, and Capital One but since switching to a local credit union I've been really happy with my service.

I'd like to see the wording before forming an opinion. I think it's an awesome idea on the face of it. However, I would hate for it to kill off the CLI button a lot of credit card companies have put out. That's exactly the kind of thing a bad actor would put in to either kill it off or make it suck so that they could point and say "See, the Dems suck and hate you!"

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[-] UnderpantsWeevil@lemmy.world 30 points 3 months ago* (last edited 3 months ago)

It’s long overdue.

It's not "business friendly" so it'll be DOA in Congress.

  • Dems won't fight for it, because there's no donor money coming in as a reward for passage.

  • Republicans will fight it aggressively, because they've got an enormous financial incentive to be seen as on the side of these corrupt business interests.

  • State and municipal governments will claim they don't have jurisdiction to set these rules locally, so we'll never see a localized attempt to implement these rules and prove them out as useful.

  • Any compromise that does squeak through will die in the courts. Judges will throw up injunctions and gut the language, because they see a path forward in their careers by siding with big business.

  • Customers getting exploited by these laws will remain more fixated on immigration and foreign wars and abortion and national debts as hot-button issues, because the candidates in their districts simply won't talk about this part of the platform.

  • YouTubers, AM Radio shock jocks, and other shill influencers will make up elaborate conspiracy theories about why the rule is bad, because that's what they're paid to tell people.

Its the same fucking game every time.

Pretty wild that’s how a major bank can get away with treating their customers.

None dare say the words "Break up the monopolies"

[-] Aceticon@lemmy.world 7 points 3 months ago

I was in the Investment Banking Industry during the 2008 Crash and its aftermath and paid a lot of attention to what was done in the places with the largest Financial Industry companies (which most definitely includes the US) and the Democrats (at a time Obama was POTUS) were almost as much to given large Financial Institutions whatever they wanted with no restructuring and no conditions, as the Republicans.

Further, remember how Hilary Clinton suffered when running against Trump because just before starting her campaign she was personally paid half a million dollars to go give a speech to a bunch of Goldman Sach's types.

(Interestingly, after his unconditional rescue and support for the Finance Industry, Obama too made a lot of money giving speeches to these types).

Even more, remember that the 2008 Crash was the result of Bill Clinton repealing the Glass-Steagal that kept Investment Banking separate from Retail Banking (and the consolidation you can see in that chart would not have been possible without it, since all of those you see above joining are Investment Banks that merged or bough Retail Banks or are Retail Banks that opened Investment Banking divisions).

The Democrats might be less prone to Fascism (though Biden's undying love and military support for Genocidal ethno-Fascists shows it's hardly a line they won't cross so long the Fascism happens abroad) and indulging in Ultra-Conservative Moral Proms, but very few of them are there representing "The People" rather than representing those who can afford to buy them with non-executive board memberships, gold-plated consulting positions and millionaire speech circuit gigs.

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[-] KevonLooney@lemm.ee 5 points 3 months ago

Here's a tip: you can go to a branch and have someone there dial the number for you. They have a special line for some problems with lower wait times. Plus, if they have to dial the normal line they know that exact buttons to press to get a person.

[-] lolcatnip@reddthat.com 12 points 3 months ago

Bonus tip: you can use that visit to withdraw all your money and close your accounts, then take it to a credit union.

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[-] paddirn@lemmy.world 52 points 3 months ago

Gyms are ridiculous with their requirements to quit. When my Dad was alive, I needed to cancel his gym membership because he could barely walk and it just wasn't necessary anymore. They required that he show up in person to cancel the membership. So I had to get my Dad out there in a wheelchair or walker or whatever we were using at the time just to cancel something that we should've been able to cancel over the phone.

[-] Imgonnatrythis@sh.itjust.works 24 points 3 months ago

Lucky you got to it while he was still alive. They probably would have still enforced this policy if he had died and not yet canceled.

[-] xantoxis@lemmy.world 18 points 3 months ago

I can't think of anything that would get them to end the policy faster than the manager having to deal with someone dragging a corpse in there.

[-] Shellbeach@lemmy.world 8 points 3 months ago

Or bring with you an urn, wether the victim is dead or not.

[-] Imgonnatrythis@sh.itjust.works 7 points 3 months ago

It was grandpa's final wish to terminate this gym membership. He also wanted his ashes spread in the sauna.

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[-] distantsounds@lemmy.world 50 points 3 months ago

Telecommunications industry reform plz

[-] Serinus@lemmy.world 37 points 3 months ago
[-] forrcaho@lemmy.world 37 points 3 months ago* (last edited 3 months ago)

What I want to see them tackle is automatic renewals for subscriptions. It should be the law that when you sign up for a subscription service, you have to opt in if you want automatic renewal. What every service does is make you sign up for automatic renewal, and then you have to remember to cancel. And even though most sites will extend your subscription to the date you've paid thru so you can go cancel right away, that's never stated clearly on their site.

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[-] ArchRecord@lemm.ee 31 points 3 months ago

They should standardize a system where your card issuer can send a simple API call to cancel a subscription.

Log into your bank/card's website, see a list of your subscriptions, click cancel on one and it tells the company to stop charging you instantly.

I feel like with all the money our card issuers are making, they could very easily make better quality-of-life features, but they choose not to.

Of course, that feature would reduce their total fees, but even a feature like getting a digital copy of your receipt sent along with your payment would be amazing. Not by email, but just on your card statement.

[-] Nurgus@lemmy.world 7 points 3 months ago

Meanwhile, many major banks are still running 1970s computers and code in Fortran in the background, because replacing anything would cost money.

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[-] Bertuccio@lemmy.world 26 points 3 months ago

Better law: almost nothing can be a subscription.

Printer ink should not be subscription. You should just be able to buy ink. Shows and movies should not be subscription. You should just be able to pay for what you want. Internet service should not be a subscription. You should just pay for your usage.

There's an incredibly small number of things that benefit the consumer by being subscription. Subscriptions are to benefit the seller and usually by trying to offer as little product as possible for as much money as possible.

[-] Omgpwnies@lemmy.world 21 points 3 months ago

slight disagree on internet, usage based pricing does work for a fair amount of people, but there should also be price tiers for guaranteed speed and latency without having to resort to business plans. For example, if the ISP advertises 1gbps, they should be held to a standard of say 800mbps for at least 3 9's reliability, and/or ping within some deviation based on your distance to the local hub.

[-] primrosepathspeedrun@lemmy.world 6 points 3 months ago

internet should be a free public service, and if we're going to have a government, they should be running it. the one major disadvantage of that is that they would absolutely spy on you, which the corporations freely let them do anyway, but charge us out the ass for. fuck them.

and if you want to keep the corpos (why?) it's not even about speed: the only costs of internet access are initial infra, backbone licensing, and maintenance. none of those are super use dependent; the parts are not mechanical, and do not wear much faster with increased throughput.

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[-] TheKingBee@lemmy.world 5 points 3 months ago* (last edited 3 months ago)

Shows and movies should not be subscription

In addition to the other complaint about internet services, which I agree with. This also makes little sense. Cable was essentially a subscription service to media. Media should not be locked to a service, it should be freely available to buy yourself or stream providers to license for their services and compete for price. There shouldn't be media silos where content producers also act as sole distributors.

[-] SendMePhotos@lemmy.world 22 points 3 months ago

Probably someone in the Whitehouse tried to cancel a gym membership and couldn't.

[-] Imgonnatrythis@sh.itjust.works 17 points 3 months ago

Good. Ok with them getting pissed off at the bullshit us commeners deal with. Do cable company cancelations next.

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[-] Sam_Bass@lemmy.world 18 points 3 months ago
[-] Telodzrum@lemmy.world 25 points 3 months ago

Nope.

  1. The President isn’t running for reelection

  2. The Biden Administration has been going after junk fees, anti consumer practices (e.g. refunds being issued as vouchers instead of cash), and dark patterns for its entire term.

[-] Jiggle_Physics@lemmy.world 17 points 3 months ago

The junk fees and other anti-consumer practices was something Biden was pushing for while VP too. The big one, at the time, being that charges have to hit an account in chronological order so that banks can't re-arrange the order of charges to maximize over draft fees.

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[-] count_dongulus@lemmy.world 17 points 3 months ago

Stop muddling fucking unrelated laws together in the same bill!!! This is why good shit doesn't get passed.

[-] Sconrad122@lemmy.world 21 points 3 months ago

These aren't actually bills. The press release in question is documenting Rules that the mentioned agencies are proposing adding to the CFR, which is controlled by the executive branch (although Congress does have some oversight/ability to veto that has grown recently due to Conservatives wanting to curtail the ability of a Democratic executive to improve people's lives without negotiating through a Republican controlled filibuster) and separate from the US that is the set of laws controlled by the legislative branch. And these are separate rules within the CFR, probably not related to each other at all except for both being mentioned in the same press release.

[-] slickgoat@lemmy.world 14 points 3 months ago

At some point we might realise just how little power the greatest office on the planet actually has.

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[-] ChillPenguin@lemmy.world 13 points 3 months ago

One time I had to cancel my gym membership because I was moving. I called and called. It took days for the gym to pick up. Literally could not get a hold of anyone. Until finally I got someone a week later on the phone which I was told I would have to come into the gym to cancel. So I show up at the gym at some later date. And wait..... And wait..... Like, it was a scheduled appointment. It wasn't a surprise. And I was on my lunch break from work so I'm rushing as well. Finally after waiting for my entire lunch break in front of the gym office. A guy comes in and is like "oh you hear to cancel?" No shit bro. I'm the guy who called you to talk to you about the cancellation. FINALLY I was able to cancel my membership. Turns out the person that managed the place died of COVID. So nobody was actually managing the gym.

Fuck gym memberships. I'm still a little mad about it. Why the hell do you have to jump through so many god damn hoops to cancel a service? It took me 3 weeks to cancel the service.

[-] Aceticon@lemmy.world 8 points 3 months ago

What's strange is that the abuse has been ongoing for more than a decade and the US this kind of measure is still in the "we're proposing to do this" stage.

[-] riodoro1@lemmy.world 8 points 3 months ago

And coincidentally those minor improvements are only proposed a second before the election. Probably will never come through. Then you vote and then come another 4 years of tax cuts for the rich and money transfers to israel and the military.

We call this system a democracy, because you see, the power lies in the hands of the people. The power to tick a meaningless box that is.

[-] orcrist@lemm.ee 8 points 3 months ago

You can't take the politics out of politics. Of course the timing is suspect, and on average efforts to make changes like this don't succeed. But occasionally they do, and now is a good time to start talking about them. Forcing Republicans to take stances on things before November is an excellent idea, because the Republican party itself is in the process of crumbling, and depending on the outcome of the election, there is a chance to pass legislation on various issues that would make life better for the average American.

As you point out, the whole process is totally messed up, politics is so dirty, large corporations and the ultra wealthy are so powerful. But on occasion we do see positive change, so we shouldn't write it off as impossible or meaningless.

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[-] JoMomma@lemm.ee 7 points 3 months ago

Nevermind all that, where do I get me Crews Card™?

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[-] saltesc@lemmy.world 5 points 3 months ago

Once again, the United States catching up to the modern developed world.

Yes, I'm half giving shit but also I'm saying I'm proud of you lot! Keep voting well and keep speaking up.

[-] KevonLooney@lemm.ee 5 points 3 months ago* (last edited 3 months ago)

That's not true at all. Try getting a refund in Europe during the summer. Or Christmas. Or on the weekend. Or any random saint's holiday. Or any time the person you need to talk to decides to take a 2 week vacation.

If you think there's a country where refunds are easy, name it.

[-] Donut@leminal.space 5 points 3 months ago

By law I am entitled to refund anything within 2 weeks. If they take longer it's their problem, not yours.

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[-] KittyCat@lemmy.world 5 points 3 months ago

Add shipping companies to this list, I shouldn't have to call the wrong number and get passed around for an hour just to talk to a person UPS

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this post was submitted on 13 Aug 2024
1354 points (99.6% liked)

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