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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[-] mister_seawolf@lemmy.world 16 points 1 year ago

I don't understand people that get upset and hostile at employees in these situations. When I go through self checkout I go in with expectations already set that it's very likely that at some point during the checkout process the machine is going to trigger an alarm and an employee will need to come over and override the alarm. It doesn't happen too often, but when it does my first reaction isn't to get all pissy and throw things at the cashier.

If you have no patience for this sort of thing, then go through the regular checkout. See if it takes longer going that route.

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[-] polle@feddit.de 16 points 1 year ago

Seems like i have a complete different experience of self checkout here in Germany. But why? Are our devices newer?

[-] Danthe@discuss.tchncs.de 11 points 1 year ago

Same Czech Republic and Slovakia. All the stores have now majority of sell checkout registers. People prefer them. No issues with them.

There is usually one person assigned to 6-8 of these that is watching and making the corrections.

It cut the waiting time significantly.

[-] uis@lemmy.world 8 points 1 year ago* (last edited 1 year ago)

No, in Germany sellers truly want SCOs, while Wal-mart just doesn't want to pay employees.

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[-] TheBlue22@lemmy.blahaj.zone 14 points 1 year ago

Is this an American thing? We had these things in Europe for years, and I never heard of anyone having problems.

Older people still prefer regular checkout, scary computers and that sort of deal.

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[-] reagansrottencorpse@lemmy.world 13 points 1 year ago

This post has reminded me that I should go steal from Walmart soon.

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Normalize leaving your groceries in the cart and leaving the store, and finding another store that doesnt make you bend over backwards to pay for your shit.

[-] FlyingSquid@lemmy.world 14 points 1 year ago

and finding another store that doesnt make you bend over backwards to pay for your shit.

Not so easy in a small town where the big box stores have killed local business.

[-] DJDarren@thelemmy.club 10 points 1 year ago

The only real outcome from that is to make underpaid employees have to put all your shit back.

[-] magnus@lemmy.ahall.se 12 points 1 year ago

In Sweden we usually have a self-checkout alternative where you acquire a wireless scanner when walking in, scanning when picking from shelves and put it directly in shopping bags.

At checkout, you just pay and walk out. There is random controls, where an employee will check like 5 randomly chosen things from the bags. This is seldom though, like once every three/four months or something.

Makes for very quick checkout.

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[-] RedditWanderer@lemmy.world 10 points 1 year ago

LET ME AT LEAST MUTE IT

[-] LifeOfChance@lemmy.world 10 points 1 year ago

I'm cool with checking myself out I actually prefer to but the anti theft nonsense is to much. Nearly everyone triggers it and last time I had to wait an extra five minutes for an employee to clear it and then they had to count 20+ small items all because I waved my arms over the machine fixing the cuff of my shirt.... I don't blame the employees that's their job

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this post was submitted on 14 Oct 2023
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