families wont work like that

families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying 'um' and 'er' and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

careful when trying to get family do do stuff like this... you'll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they'll ask you if you put in a ticket for it yet.

Why are you trying to implement a ticket system for your family... this is absolutely overkill and silly. Stop.

Sorry dad I told you don’t call me, open a ticket or I won’t give you support

How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

I do not get it.

You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you'll see them later.

I've only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container.

https://peppermint.sh/

I use Trello, which isn't at all self hosted but it's free and ready to go.

Zammad

In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users

Do you need email in/out or are you ok with people having to log in?

Freescout probably fits the bill and is 100% free - it's one of those where they give the base platform away and monetize plugins.

On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.

https://freescout.net/

Hahahahah, I'm sorry son, what's your ticket number? SHeeewwwwwaaahhh yeahhhh I'm going to need a ticket number. You're welcome to open one by emailing helpdesk@thesmithfamily.net and we'll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.

From some of the other comments you said you want a web form. NocoDB supports this and has Kanban/list views, but admittedly lacks many features found in dedicated ticketing systems.

https://github.com/nocodb/nocodb#screenshots

OSTicket maybe?

Odoo community version has helpdesk app.

Request Tracker or bust. I’ve been using it for something like 20 years.

Mom how many times do I need to tell you?! Put a ticket in! /s

Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you.

Spiceworks

Trudesk, Zammad?

YTA

Maybe something like trello?

FreeScout.net is a great, free, and open source option. Takes its inspiration from HelpScout.

Well, I made one for myself with simplicity in mind. https://github.com/PaddiM8/Planera

We use vikunja for this. In terms of creating, assigning and closing tasks

https://github.com/awesome-selfhosted/awesome-selfhosted#ticketing

OSTicket, have them send an email. done deal.

Just go with Jira and setup a simple kanban, free 10 seats for life (users), create a webform that calls the Jira API to create a ticket

I have been using you track. It's been pretty good.

Just an idea: write a simple chat bot for them which will organise requests in the way you prefer

ÓSTicket.com is self-hosted and easy to use.

It is funny how you want to manage your family requests... But on the other side I empathize! as I know, family makes for the worst business partners 🙈

https://freescout.net