One day in 2012 at McDonald's drive thru, talking to a real human on site through the speaker just like the good old days, I ordered
"A Filet o' Fish."
Imagine my surprise at the dollar total and when they handed me a bag of
EIGHT Filet o' Fish.
this post was submitted on 07 Sep 2025
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Amazing level of critical thinking going on at the window when they didn't double check that, lol.
See, this is why I thought AI drivethroughs would be fine. A certain number of mistakes are already made.
After hearing about this I now want to go up to AI menu board at my local Wendy's and order 17x10³¹ triples burgers.
"I'll have 1/0 burgers"
Since 2023, the fast-food chain has introduced the technology at over 500 locations in the US, with the aim of reducing mistakes and speeding up orders.
Bullshit, they just want to save money by replacing employees with AI.
Step 1: replace all your workers with AI Step 2: set new record for unemployment Step 3: most people can't afford your product Step 4: increase the price to compensate for decreasing sales Step 5: blame Obama
Step 1: Replace your executive and board members with LLMs. Despite LLMs being increadibly unintelligent, there will be no loss of leadership IQ in the corporation because they were already unintelligent enough to put a LLM where it doesn't belong because they don't understand what it is and what it isn't.
Step 2: Enjoy the savings of those large useless eater salaries you no longer have to pay.
Oh shit, I didn't even notice that part. Yup, that's a whopper, and not the kind you eat.
They don't even reduce cost from the savings. They charge the exact same amount until they want to increase prices.
Hilarious, what a hero. Thank you king, this is the way to fight unsecure AI slop while they pretend its a legitimate reason to halve their workforce.
This is a problem that requires zero AI.
A touchscreen kiosk is all you need to have the customer place their own order. You just need to have 2-3 ordering stations as they will be slower than trainer staff.
But shareholders demand AI
I still can't add onions to my mcchicken on the kiosk. I demand humans back!
Touchscreen kiosks are hard to reach through car windows.
Of course, the real solution is banning drive-throughs because they're fucking terrible urbanism to begin with:
https://www.strongtowns.org/journal/2020/9/21/no-we-still-dont-need-drive-throughs
https://www.cnn.com/2023/06/24/business/drive-thru-fast-food-chick-fil-a-urban-planning
People use touchscreens for accessing ATMs in the States.
Don't see why this couldn't be possible for fast food. There's proven technology that already exists
Edit: Just to add, fuck cars. And fuck anti-urban infrastructure. Maybe we should do away with touchscreens for fast food, as well as other pro car infrastructure. At least not incentivize it
People use touchscreens for accessing ATMs in the States.
Have you ever noticed how frequently they end up partially opening the car door and leaning out in order to reach (either because of a mismatch between screen height and car window height, or because they didn't have the precision driving skills to pull in close to the machine without hitting it)? It's pretty often, just sayin'. But yes, it could be done the same way for fast food.
On a related note, I kinda miss the old pneumatic tube systems banks used to use, despite them being car-centric.
Have you ever noticed how frequently they end up partially opening the car door and leaning out in order to reach (either because of a mismatch between screen height and car window height, or because they didn’t have the precision driving skills to pull in close to the machine without hitting it)?
No, because I burn 6 calories and walk into the bank.
Man, I never used fast food, or drive throughs as much as I have since I developed a mobility disorder. Last week I put a pickup order in at my local coffee shop out of habit, and couldn't carry both my coffee and the breakfast sandwich to my car at the same time. Which sounds so stupid, but it took so much extra energy for both trips into the store that I was ready to go home and call it a day after that lol
I know the answer is "don't get fast food and just eat at home", but I've also been so tired after work/school that I'm not eating, and I dunno what the answer to that is either. My state isn't a place where people think about how to care for their communities, and most of it has hours of highway between "cities"
I know the answer is “don’t get fast food and just eat at home”
No it's not. Well, at least not in terms of urbanism/mobility, anyway; YMMV on your household budgeting.
The answer is that you shouldn't have to get in a car at all between your home and your local coffee shop to begin with. It should be no more than a short walk (or wheelchair ride or whatever), door to door.
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God damn. I was just about to invite you to the fuck cars community. In doing so, I needed the like with the !.
In trying to find it on the sidebar, I see you've found that community. As a mod.
Which means the whole basis for my comment is void before I even typed it!
On a similiar note....can you put the ! link in the sidebar?
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I actually don't know why entering your own order hasn't taken off more, come to think of it.
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This is not AI failing to do an easy job. This is "unskilled" labor doing complex and demanding work that cannot be duplicated by trillion dollar software.
I mean, unskilled just means minimal extra training is needed, not that it's not complicated. Actual non-complicated jobs were automated last century in the West.
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🎶 There goes my hero 🎶
You know what would reduce mistakes and speed up orders? Replacing the god-awful audio equipment that every drive thru seems to use. It wouldn't cost much to install good audio equipment and it would quickly pay for itself in time savings since people could hear each other more clearly.
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Computer can't understand voices good enough so they think you say something different. For example standard voice to text has failed me for years. Voice control for years and years has still failed me. Using gps? fail every time because the computer or phone in this case thinks i say other words that sound nowhere the same. This is before and after AI. The biggest problem is voice recognition of words. Humans can separate sound and frequency better. Ear drums are better than microphones. Even in quite environments i have a voice that doesn't get translated properly and fails more often than it doesn't. So AI is going to glitch on a lot of voices too because the voice recognition part still works the same flawed way with flawed microphone technology.
"That's a 'you' problem." -- Tech bros, probably
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I can’t imagine what it is reliable enough for.
Apparently it's good with knots.
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