Thank you for being much more eloquent than me.
The average troll wouldn't be an asshole in real life. They'd likely just be an average bloke like us all that lost theirselves in online anonimity.
Time and time again we see that in many disasters the majority of people in the affected community come together and help each other tremendously.
There is ofcourse always rotten apples and exceptions. That doesn't take away from the fact that people are inherintly good to their fellow human.
Live long and prosper!