Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 4 months ago by _pete_@lemmy.world to c/asklemmy@lemmy.ml

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I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

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[-] ICastFist@programming.dev 7 points 4 months ago

Can you file a complaint straight to a regulatory agency? In Brazil, thankfully, whenever ISPs or telcos give you too trouble, you can simply complain straight to ANATEL (Brazil's telecom regulator agency), saying what you're trying to do and which, if any, protocol ID (you get one whenever you get on line with their customer ~~blockage~~ service) you've had. Companies will reply and fix the problem the next day.

[-] FollyDolly@lemmy.world 5 points 4 months ago

This is what I did, except I'm in the USA. I had to contact the FCC directly because my phone and internet provider just pretty much quit working. Turns out they were doing repairs in our area and just didn't tell anyone to expect interruptions. If your ISP won't take you seriously now, they will if you file an informal complaint with the FCC or other comparable agency.

this post was submitted on 05 Aug 2024

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