Yup. And that should've been a lock-in for Cisco, all they needed to do was make/buy something like Teams/Skype and integrate it with their phone systems. Oh, and make their conference solutions not suck. Remote work was already a thing before 2020, so there's really no excuse for them to not already have a solid solution.

But no, Cisco is largely incompetent. I used to love their hardware, now I avoid it because of the sheer number of exploits, high price relative to value, and competition from alternatives.