I work for Spectrum. I cannot officially speak for the company, of course, but...We don't want to be doing this shit, either. We give people 12 strikes. First 4 I just a notice, next 4 is modem quarantine until notice is acknowledged, next 4 we also sent snail mail, with the last one being a 1 year suspension. Anyway, I worked in repair for 5 years. Not a single person at any level gave a crap. Sups, managers, VP's. "We give them 11 chances to figure out they should use a VPN" was the common attitude. All these warnings and man-hours taking calls and dealing with unblocking modems is a waste of time and money.

Cox, the same company that would send me emails and cut my internet when I tried to torrent years ago 😂