515
YSK that United has significantly escalated their war against basic economy passengers (ponder.cat)
submitted 3 weeks ago by PhilipTheBucket@ponder.cat to c/youshouldknow@lemmy.world
101 comments fedilink hide all child comments

So I went to check in online, and it asked me to check some boxes for what luggage I wanted to bring on board. I did, and it told me that to carry on both a backpack and a roller bag it’ll be $45, or $65 if I try to play games and they have to check stuff at the gate.

I said fuck that, and unchecked some boxes. It said I couldn’t check in without putting a credit card on file, that they would charge if there were any issues and they wound up needing to charge me for my luggage. It wouldn’t let me continue without putting a credit card on file and checking a box that said they could charge me for my luggage, if they felt it was excessive.

I said fuck that and decided to check in at the airport. I threw all my stuff in a backpack to remove any wiggle room, and the kiosk said the same thing. I talked to one of the people, and she said it’s a new policy. I pointed out that I paid for my ticket, she could see I had only a backpack, and I wanted to get in the airplane. She told me to go talk to the guy at the end.

I talked to the guy at the end, politely, and eventually he printed a boarding pass for me. But you should know they’re up to some bullshit.

you are viewing a single comment's thread
view the rest of the comments
[-] irreticent@lemmy.world 78 points 3 weeks ago

For those unfamiliar with that incident:

On April 9, 2017, at Chicago O'Hare International Airport, four paying customers were selected to be involuntarily deplaned from United Express Flight 3411 to make room for four deadheading employees. One of these passengers was David Dao, 69, a Vietnamese-American who was injured when he was physically assaulted and forcefully removed from the flight by Chicago Department of Aviation Security officers. Dao, a pulmonologist, refused to leave his seat when directed because he needed to see patients the following day. In the process of removing him, the security officers struck his face against an armrest, then dragged him – bloodied, bruised, and unconscious – by his arms down the aircraft aisle, past rows of onlooking passengers. The incident is widely characterized by critics – and later by United Airlines itself – as an example of mishandled customer service.

[-] Fuzzy_Red_Panda@lemm.ee 61 points 3 weeks ago

"mishandled customer service"

That is not the appropriate term for what happened!

[-] Marleyinoc@lemmy.world 18 points 3 weeks ago

Never fly United. And then still pay them when the government bails them out.

[-] pyre@lemmy.world 17 points 3 weeks ago

did no one go to prison for this??? wtf

[-] TheGalacticVoid@lemm.ee 14 points 3 weeks ago

No, because United employees didn't beat the passenger up, the police did. That's not even remotely close to the worst thing that cops have gotten away with.

[-] pyre@lemmy.world 20 points 3 weeks ago

i thought that wasn't actually police

Following a review prompted by the incident, in July 2017 the Chicago Department of Aviation reported that its unsworn, unarmed airport security personnel were not actually police officers under Illinois law. Their uniforms, badges and vehicles had been "improperly" labeled "police" for historical reasons. It promised that the incorrect insignia would be removed within months.

this post was submitted on 24 Oct 2024
515 points (97.4% liked)

You Should Know

33133 readers
6 users here now

YSK - for all the things that can make your life easier!

The rules for posting and commenting, besides the rules defined here for lemmy.world, are as follows:

Rules (interactive)

Rule 1- All posts must begin with YSK.

All posts must begin with YSK. If you're a Mastodon user, then include YSK after @youshouldknow. This is a community to share tips and tricks that will help you improve your life.

Rule 2- Your post body text must include the reason "Why" YSK:

**In your post's text body, you must include the reason "Why" YSK: It’s helpful for readability, and informs readers about the importance of the content. **

Rule 3- Do not seek mental, medical and professional help here.

Do not seek mental, medical and professional help here. Breaking this rule will not get you or your post removed, but it will put you at risk, and possibly in danger.

Rule 4- No self promotion or upvote-farming of any kind.

That's it.

Rule 5- No baiting or sealioning or promoting an agenda.

Posts and comments which, instead of being of an innocuous nature, are specifically intended (based on reports and in the opinion of our crack moderation team) to bait users into ideological wars on charged political topics will be removed and the authors warned - or banned - depending on severity.

Rule 6- Regarding non-YSK posts.

Provided it is about the community itself, you may post non-YSK posts using the [META] tag on your post title.

Rule 7- You can't harass or disturb other members.

If you harass or discriminate against any individual member, you will be removed.

If you are a member, sympathizer or a resemblant of a movement that is known to largely hate, mock, discriminate against, and/or want to take lives of a group of people and you were provably vocal about your hate, then you will be banned on sight.

For further explanation, clarification and feedback about this rule, you may follow this link.

Rule 8- All comments should try to stay relevant to their parent content.

Rule 9- Reposts from other platforms are not allowed.

Let everyone have their own content.

Rule 10- The majority of bots aren't allowed to participate here.

Unless included in our Whitelist for Bots, your bot will not be allowed to participate in this community. To have your bot whitelisted, please contact the moderators for a short review.

Partnered Communities:

You can view our partnered communities list by following this link. To partner with our community and be included, you are free to message the moderators or comment on a pinned post.

Community Moderation

For inquiry on becoming a moderator of this community, you may comment on the pinned post of the time, or simply shoot a message to the current moderators.

Credits

Our icon(masterpiece) was made by @clen15!

founded 1 year ago
MODERATORS
_MoveSwiftly@lemmy.world
Thekingoflorda@lemmy.world
ja2@lemmy.world
Rooki@lemmy.world
Boozilla@lemmy.world