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this post was submitted on 01 Dec 2024
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I worked for a company that did not govern AI use. It was used for a year before they were bought.
I stopped reading emails because they were absolute AI generated garbage.
Clients started to complain and one even left because they felt they were no longer a priority for the company. they were our 5th largest client that had a MRR of $300k+
they still did nothing to curb AI use.
they then reduced the workforce in the call center because they implemented an AI chat bot and began to funnel all incidents through it first before giving a phone number to call.
company was then acquired a year ago. new administration banned all AI usage under security and compliance guidelines.
today, new company hired about 20 new call center support staff. Customers are now happy. I can read my emails again because they contain human competent thought with industry jargon and not some generated thesaurus.
overall, I would say banning AI was the right choice.
IMO, AI is not being used in the most effective ways and causes too much chaos. cryptobros are pushing AI to an early grave because all they want is a cash cow to replace crypto.