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Here's How Linux Mint is Silently Redefining User Experience
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I don't think Mint is "just works" or never has any issues. I think mint users face more issues than modern distro users.
I don't recommend mint to people anymore because it breaks for almost every person who's tried it(including me). A modern disto like Fedora + guide to get non FOSS stuff is far better in terms of stability, performance and hardware support.