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Anon hates smartphones
(sh.itjust.works)
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You kinda/sorta don't. Manufacturers saw an opportunity to create a closed environment around the tech, not unlike gaming consoles, and made sure it happened that way. It may also be a side-effect of smartphones emerging from the same manufacturers that made far less capable and less open devices in generations prior (think old flip phones and 1st gen cell phones). Just like with game consoles, DRM (coupled with DMCA advantages) and the attached walled-garden retail environment are the prime motivators there. Marketing and financing help make sure it stays this way.
At the same time, providing a watered down platform for the masses did accelerate all the things OP is talking about. Phone/tablet apps make user interaction insanely^1 easy to do without any understanding of the platform its on. In contrast, PC's do a great job of requiring some amount of tech literacy before you start. So most people that would be stymied by the complexities^2 in a Windows system or Mac can easily do all kinds of internet-enabled things, for cheaper, on their phone. It's not a root cause by any measure, but I really do think that the commodification of software services in this way, has thrown gasoline on whatever fires were already burning.
And this is what gets me. Just 40 years ago, you had to understand the whole system to use a computer, because your options were basically DOS or Unix. Apple came along w/ a GUI around then, but you still needed to understand things at a pretty deep level. And then there was Win 3 and later Win 95 and Win 98, and you still interacted w/ DOS a fair amount (I learned to launch DOS games from floppy).
And people largely seemed okay with that and adapted.
So when people get confused by our much simpler devices, I don't think it's because they're complicated, but exactly the opposite. Everything is presented as "easy," so anytime you need to do anything beyond the expected happy path of uses, it doesn't fit and people give up. If people were used to interacting with the lower level bits periodically, they would probably just adapt.
And the net result is that power users lose and larger orgs win, because people end up getting an app to do something they could have solved another way, which gives the app store even more money and shoves ads in the user's face. It's incredibly frustrating. For example, if I want to debug my wifi signal, I download an app that shows the signal details. On my desktop, I'd just run a command-line app that lists available networks by signal strength and whatnot, no app needed. Or if I want to test latency, I need an app on my phone, whereas I can just use
ping
on my desktop.