this post was submitted on 17 Mar 2025
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I'm interested in ways that people document, prioritize and execute items they need to do. What have you found useful?


For me: I don't particularly care about other Outlook functionality, but flagging emails and managing them in the sidebar has helped me a lot. I have it set to display only items due today, and then sorted into categories like "now," "soon," "pending." If I don't expect to get to an item today I change the due date to tomorrow or next week. Items don't have to be based on an email either, you can just type into the sidebar text field.

When I get emails I either immediately reply, flag it for later action, or ignore, and then I drop all emails into one giant folder. If I need to find something I do it all by search.

I've tried other systems like gmail's to do list, but it feels like way more friction to accomplish the same things, especially wanting to only view tasks due today, and categorizing tasks.

Likewise I've tried to-do-list apps, but not being able to instantly convert an email into a task, and not having documentation easily at hand when I go to perform the task makes them feel more burdensome.

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[–] slazer2au@lemmy.world 9 points 21 hours ago (1 children)

If there is no ticket there is no task. That is company policy and anyone trying to skirt it gets a discussion with their manager.

As much as I hate Service Now it does a good job of tracking everything assigned to your name.

[–] LesserAbe@lemmy.world 2 points 8 hours ago (1 children)

Tickets are primarily inbound right? Do you deal much with tasks that are generated by you or your team, rather than coming from somewhere external?

[–] slazer2au@lemmy.world 1 points 6 hours ago

Everything is a ticket. Backups failing? Ticket. Device rebooted? Ticket. Device needs patching? you guessed it, ticket.