this post was submitted on 05 Apr 2025
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Big brain tech dude got yet another clueless take over at HackerNews etc? Here's the place to vent. Orange site, VC foolishness, all welcome.

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Capgemini: Fix your customer service — with chatbots! (pivot-to-ai.com)
submitted 1 day ago by dgerard@awful.systems to c/techtakes@awful.systems
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As spotted by @mountainriver

https://www.youtube.com/watch?v=dXc9-oD_iFo - video

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[–] gerikson@awful.systems 4 points 9 hours ago

I used to work in a contact center adjacent industry. There are essentially no margins in the business. I really fail to see what value CapG can extract from companies like Teleperformance who are already pared down to the bone.