(For people who don't know, BestBuy is an electronics store that is common in the USA)
This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:
Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash ๐คฆโโ๏ธ. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.
Oh wow, my gut feeling about Doordash actually predicted the future.
So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.
Bruh.
Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.
And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.
I wish I could show you the camera footage, but don't wanna get doxed.
Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.
Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.
Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?
I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... ๐คทโโ๏ธ
Gonna update later if y'all are still curious in a few days.
You should ask Best Buy why a signature was not required
Even if there was a signature required, the driver could just forge it.
Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.
Amazon does that, but then I'm not sure if I can trust if amazon doesn't just sell something returned after getting used as "new".
Manufacturer's websites also doesn't have a lot of discounts like Bestbuy or Amazon has.
Not sure what place to get stuff from now. Or do I have to bother asking a relative to drive me to a local BestBuy.
I have used B&H for stuff whenever possible for the past few years. Less selection of general tech, but I have been flawlessly happy with the service, returns, shipping, etc.
See if you have a microcenter near you. Not sure about delivery though, but I love that place.
wait, there are microcenters? when did they expand? i only have to drive 3 hours instead of 12 to get to one now and i was just by there last week what am i doing with my life
Americans are so weird ๐ค
Maybe that means there used to be one in a city 6 hours away, now there's one only 1.5 hours away? That's a pretty huge difference
nah, 3 hours to get to one, 3 hours back. i might stop by once, twice a year when i head out to that part of the state.
There's 29 Microcenters in the USA! One just opened near me.
Theres at least 3 in Ohio, two of them less than 2 hours from me ๐
blessed be ohio, land of more microcenters than here
then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that's it. Maybe if the delivery person does it often they'll get fired, but I haven't seen anyone actually going to prison.
Cops and city government are more interested in giving people tickets than they are of solving crime. Implement a new theft enforcement team that takes complaints online with porch video attachments and goes after porch pirates? No ... they dont have the resources.
Put in more traffic cameras to catch speeders and red light runners? Oh yeah, get those criminals.
They like to tax people, but only to the working class. If you are Rich? Well here's a tax cut for you! ๐คฆโโ๏ธ
I'm sorry, but that's a dumb argument. The presence of a signature doesn't imply you accepted a shipment. Even if you know my name, you have no idea how I sign it. It's trivial to prove a forged signature doesn't match the one on my license, credit card, lease, etc...
Plenty of companies don't actually check signatures these days.