(For people who don't know, BestBuy is an electronics store that is common in the USA)
This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:
Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.
Oh wow, my gut feeling about Doordash actually predicted the future.
So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.
Bruh.
Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.
And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.
I wish I could show you the camera footage, but don't wanna get doxed.
Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.
Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.
Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?
I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷♂️
Gonna update later if y'all are still curious in a few days.
A lot of companies have moved towards using Uber or Doordash for same day deliveries.
I don't like buying stuff from Amazon, but they're the only company I'd trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don't end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.
well what bout delivery that isn't same-day then? same-day delivery is completely bonkers to expect
Amazon's legal department would definitely disagree with this gross mischaracterization of the independent contractor relationship they have with their flex "partners"
They're independent contractors but they're still working for Amazon, and Amazon does the job of recruiting and training them. My point was just that they have to take responsibility rather than saying "that's Doordash's fault and you need to speak to them"
I think he's just taking the opportunity to point out that Amazon is committing tax evasion by fraudulently misclassifying those employees as contractors.
If you order from Best Buy then presumably your contract is with them and not Door Dash. Though I guess you need to check the T's and C's to know what you agreed to...
amazon's legal department can be wrong about the definition of independent contractor, especially as they have a significant conflict of interest in getting it right. they've been wrong before.
That's for the courts to decide and with some minor victories for team slaves in a few locations, US courts mostly enabled this "classification"
Either way, even if it finally gets fixed, all of these tech companies were able to use this "grey" period to achieve market dominance.
The current framework will never provide peasant favourable outcomes since system is set up to do the opposite.
As someone who does uber and doordash for extra money, they do and it's annoying for us too. I had to deliver 8 bags of mulch from Lowes the other day in my tiny car, took ages to get the employees to help, etc.
How does Walmart do it? I ordered my Switch 2 and a couple other accessories on separate occasions from them over the last few weeks, and they are clearly not using any of the traditional delivery services.
Walmart has Spark which is a delivery network they control that’s similar to door dash but AFAIK doesn’t require any logos on the vehicles.
Not sure how common this is, but we ordered some clothing dyes from Walmart since they were the only place that had it, anyway they delivered it with Uber for some reason. It was fast but we didn’t know and also we hate Uber, so that sucked. Maritime Canada btw, not sure about the states. I assume for something big and in demand like that it’ll be normal box shipping. Good luck!
Pizza places, especially the chain pizzas places, all use Doordash now 😓. I think Dominos is the only one left near me that still has in-store drivers.
I don't exactly "trust" amazon either, they deliver to the wrong addess all the time. But for expensive stuff, there's an option to require a PIN, so no "deliver to the wrong address" or "place at the door and then steal it" shenanigans. That's why they are slightly less shitty.
Also, my order for Bestbuy wasn't even "same day". Order was placed on June 17 for "tomorrow" (aka: June 18), then it got delayed to today, then promptly stolen.