(For people who don't know, BestBuy is an electronics store that is common in the USA)
This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:
Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash ๐คฆโโ๏ธ. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.
Oh wow, my gut feeling about Doordash actually predicted the future.
So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.
Bruh.
Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.
And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.
I wish I could show you the camera footage, but don't wanna get doxed.
Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.
Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.
Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?
I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... ๐คทโโ๏ธ
Gonna update later if y'all are still curious in a few days.
I usually get right after they leave. But this person was clever, he went to the back so nobody would expect him.
Since he didn't even approach my front door, and drove away, I was confused. I thought it was either (a) it required a signature and they want to skip over it and claim "resident was not there to sign" and then it would be returned and refunded, or (b) he got lost or something.
So, then I was busy checking all the front and back cameras, that's when I saw him walking away with what appears to be a package.
I thought: Maybe that's for a different addess because I see Amazon drivers frequently fumbling with packages, I once saw the Amazon guy placed two packages on my doorsteps, then realize one was meant for someone else, then took the extra one back to the van. At first glance at the camera footage, it looks like they stole a package, but really it was someone elses since nothing was missing or stolen from us.
So I assumed that was what was going on, mistaking a different package. There was obstructions so I couldn't see the neighbors backdoor properly to realize that he left no packages there. I went to get it and it wasn't there, then it clicked for me, the driver took it.
But since I had to go down a flight of stairs to get to the back door (front door is on floor 1, back door is in basement or I guess floor "-1"), even if I had known at the moment I saw him walking away I wouldn't be fast enough to catch the guy.
Dude was clever. Since nobody usually leave their house from the back door.
Edit: As for BestBuy, I don't think in-store is bad, its just the online store I can't trust anymore, not with these Doordash or other similar Gig Apps they are now using.
Not that anyone should have to, but open the front door and wave at him, he probably wouldn't try anything. But who knows.