this post was submitted on 02 Jul 2025
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I have a ten year old Samsung washer. It started leaking badly a couple years ago. I opened it up and replaced one small rubber tube for $5. If I had to pay someone $500 to fix it, I'd have been better off buying a whole new appliance. I won't be surprised if this is the only repair I have to do for many more years.
I suspect this is actually what's changed - labor is so expensive compared to the cost of the machine that people replace their appliance with a new one because it's only a little more than fixing their old one. And when they replace, they tend to think of the old brand as bad, and look for a new brand.
So everyone has negative stories about their appliances across just about every brand, except Speed Queen because those are so expensive, you'll actually pay a repair person to fix it instead of replacing it. It's like how some sports car brands are notoriously high maintenance, but what Ferrari owner cares about maintenance costs?
Decades ago the relative cost of a washer or dryer was much higher compared to repair labor. You'd pay the Maytag man to come fix your dryer if it had a problem.
The guy on an assembly line who places a particular assembly in place and connects the tubes/bolts can perform that task on hundreds of machines in a day. The guy who has to drive to each person's house to replace the exact same part can do maybe 2 a day, assuming he has the right part on hand, and assuming that it's easy to diagnose which part has failed.
Sure, but I don't think the price balance was historically close to today. Appliances may have been, relatively speaking, a much bigger investment to the point where paying a repair technician for a service call was usually the better option. Today, not so much.