this post was submitted on 13 Jul 2025
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Hey I liked JIRA. I liked it even more after they forced us use Saleforce for issue tracking 💀
Jira is alright, not great, not terrible. You need something to track projects and break down work and say least being ubiquitous a lot of people are familiar with it.
Teams is a dumpster fire of excrement though.
Any ticket system that doesn't even let you copy/paste text snippets in (like, say, a bit of JSON from a log file) without messing up the rendering¹ is terrible.
¹) In two different ways: The rich text editor mangles data one way, but when you submit your comment, Jira mangles it in a different way. You never know what you're going to get.
I used to update my tickets from Emacs org-mode where I kept my working set off knowledge. The org export functions dealt with whatever format Jira expects. Nowadays I'm mostly tracking stuff so my comments are generally never more than a "thanks", 👍 or occasionally a link to the patch series or pull requests.
People seriously underestimate how shitty most alternatives are. And any time I see people hating on Jira I never see a proper alternative mentioned.