this post was submitted on 11 Aug 2025
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SOLVED - THANKS EVERYONE

I have been hoping to figure this out by myself and a lot of reading, but so far I've either missed the obvious or something is blocking access. While searching, I've found a lot of threads and GitHub posts with similar issues, but none seem to apply for me, that I could find.

I have installed proxmox and docker etc. Following a couple of videos, initially I had Debian 12, then Nix and now Ubuntu, I get the same error every time.

I cannot access immich from web browser or my phone app. I can access and setup via localhost:2283

I am completely stumped as to where I should now be looking, would love if anyone could help me.

EDIT:

WOW!!! I wasn't expecting fast answers nor as many on Lemmy.

🀯

Thanks everyone for replying. Unfortunately I get the same error with or without /API at the end. I know it's something I'm doing/not doing, but I don't know what. I was hoping to learn by teaching myself as I went along, but this has me stumped.

NEW EDIT:

Thank you everyone. I am able to access the Immich app now. I was using the incorrect IP address. I was using my 'public IP address'. As a few mentioned, I used the command ip a in terminal and it gave me my public IP address, but further down another IP address that I hadn't seen before, and that one worked. beginning with 192.168

Again a huge thanks to everyone, Lemmy here was a great help and I found replies and information a great help. :D I am chuffed to bits, but very tired, and a bit worried about what lays ahead for me with what else I may get stuck on, as that seemed like something I probably should have figured out... But if I didn't know, I couldn't..

Immich is now 'building the timeline' after succesfully logging in, and I am looking forward to learning more tomorrow and hosting other apps. Also checking out the scripts for proxmox.

Goodnight all :)

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[–] rikudou 5 points 5 days ago (1 children)

If you're on your home WiFi, try the private IP, it will most likely start with 192.168, though it's possible it will start with 10 or 172.

If you're accessing it over an external IP, you need to forward ports to the host that runs Immich. Note that not all ISPs support it, you might be out of luck.

But accessing it on the same network (like the same WiFi) should always be possible, you just need to know the correct IP address.

[–] Babalugats@feddit.uk 1 points 5 days ago (1 children)

Should the correct IP address be the public one that appears in ip a command?

[–] cevn@lemmy.world 3 points 5 days ago (1 children)

If the ip a command is being run from same place immich is run and the ip starts with 192 or 10 that is probably what you are looking for. If it doesnt work after plugging that in and you are on same network. Likely a firewall issue. When on the same network port forwarded doesnt really apply

[–] Babalugats@feddit.uk 2 points 5 days ago

Thanks, I was able to access immich app using an IP address that did begin with 192.168. It wasn't one I had seen before. I am now in the app, it is 'building the timeline'