this post was submitted on 29 Aug 2025
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Taco Bell rethinks AI drive-through after man orders 18,000 waters (www.bbc.com)
submitted 3 weeks ago by Davriellelouna@lemmy.world to c/technology@lemmy.world
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[–] lightnsfw@reddthat.com 17 points 3 weeks ago (2 children)

Yea, I'm not talking to a fucking robot. Just give me a screen to type it in myself at that point if you're not going to hire someone (I'll still probably not use it unless I'm desperate but it's better than talking to a machine).

[–] toynbee@lemmy.world 4 points 3 weeks ago

I love almost any place where the ordering process is DIY.

[–] RaivoKulli@sopuli.xyz 1 points 3 weeks ago (1 children)

Drive through might be a bit more difficult for touch screens. It'd be like trying to reach your parking ticket but for how many clicks it takes to make the order.

Phone app might be easier but not sure it really replaces what drive throughs are for.

[–] lightnsfw@reddthat.com 2 points 3 weeks ago (1 children)

Yeah, im not installing a phone app either. Sounds like the best option is to just hire a human being.

[–] RaivoKulli@sopuli.xyz 1 points 3 weeks ago (1 children)

I might be fine with a phone app for very simple orders. I already use an app for fueling my car and for that it's handy. But if you have to stop, think about what you're getting, make up your order and then punch it into the app then it might not suite a drive through that well since it just ruins the "flow".

[–] lightnsfw@reddthat.com 1 points 3 weeks ago (1 children)

It's not about how simple it is. I'm not installing separate shit on my phone along with who knows what spyware for every little transaction I need to make.

[–] RaivoKulli@sopuli.xyz 1 points 3 weeks ago

No I know, I was just thinking this from both my personal point of view and that of a general consumer.