Facepalm

3382 readers

450 users here now

founded 2 years ago

MODERATORS

irelephant@lemmy.world

Irelephant@lemm.ee

The_Picard_Maneuver@lemmy.world

irelephant@lemmy.dbzer0.com

360

May 16th (media.piefed.world)

submitted 6 days ago by The_Picard_Maneuver@piefed.world to c/facepalm@lemmy.world

90 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] Madrigal@lemmy.world 14 points 5 days ago (1 children)

As someone who has raised tickets with IT desk, I’m pretty sure that’s true for them as well.

Me: Outlines extensive troubleshooting steps undertaken, starting with turning it off and on again, and ending with research that pins the problem down to a specific known platform issue with a clear fix.

Service desk, a week later: Have you tried turning it off and on again? Here’s a helpful KB article that tells you how to turn it off and on again. Thanks for contacting the service desk. This ticket is now closed. Have a wonderful day. 😇

[–] Rakonat@lemmy.world 11 points 5 days ago

I wish this wasn't hitting the nail on the head.

My workplace uses VPN and 'digital' printers so you can just scan your badge at any printer to get your documents. Except, the network is basically held together with hopes and dreams so a common issue is network just won't see the printer or lose the configuration and basic users can't fix it. IT guys have sent me three different sets of instructions how to fix it, none of them work, and one of them got me flagged by offsite IT for trying to do something malicious. So now when anyone asks for help printing a document I just tell them to keep trying a different computer until they get one that works.