this post was submitted on 14 Sep 2025
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To correct any misinformation in this post- what you have is porcelain tile installed very, very poorly. You can install tile in this pattern- it is not an issue with tile. However, what’s underneath is very concerning. I have never seen that much mortar used.
You need to get a professional in, even if to look at it and give advice. My guess is if they used that much mortar, it would all need to come out and actual cement board would be needed as a base to bring the flooring to the appropriate height.
This is the correct answer. With all that mortar, the rest of the tiles are sure to come off too eventually. The whole thing needs to be redone. Take out all tiles and all mortar. Subfloor needs to be properly prepped and then you can lay the tiles back correctly. There's enough information online to do it yourself or you can hire someone.