this post was submitted on 20 Sep 2025
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United States | News & Politics

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Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension (creators.yahoo.com)
submitted 3 days ago by FirstCircle@lemmy.ml to c/usa@lemmy.ml
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With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

Another added, “Already cancelled my Disney subscription,” while others said they faced looping logins and stalled forms. These firsthand accounts suggest Disney’s systems struggled under the unusual traffic volume.

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[–] Dionysus@leminal.space 25 points 3 days ago* (last edited 3 days ago) (1 children)

Also depending on how you're subscribed.

  • Apple: Open the Settings app on your iPhone or iPad. Tap your Apple ID name, then Subscriptions. Select Disney+ and tap Cancel Subscription.
  • Google Play: Open the Google Play Store. Tap your profile icon, then Payments & subscriptions, then Subscriptions. Tap Disney+ and Cancel subscription.
  • Roku: Press the Home button on your Roku remote. Highlight the Disney+ app and press the Star button. Select Manage subscription and click Cancel Subscription.
  • Amazon: Go to https://www.amazon.com/appstoresubscriptions. Find Disney+ and click Actions, then Cancel Subscription.

But, absolutely call them as well and tell them why

[–] gravitas_deficiency@sh.itjust.works 8 points 3 days ago

Also, remember to cancel Hulu as well, which is also under their umbrella.

When I cancelled both of those the other day in direct reaction to this whole shitshow, I was mildly amused to note that Hulu did not have a free text “other” section to fill out for cancellation reasons, but the Disney site did. So of course, I was quite happy to leave a rather vile nastygram explaining that I dislike giving money to fascist enablers.