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this post was submitted on 30 Jun 2023
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That’s what promotions are for.
Then it becomes a competition not in who can provide the best service to customers, but in who is able to look the best to the boss. If that means being fast and efficient, and not minding if you step on customers' toes, then the customer experience will falter. If that means talking about other employees' mistakes behind their back, then the workplace culture can become acidic.
Somehow restaurants in countries that don't have a tipping culture have managed to survive just fine without descending into total chaos