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[-] gastationsushi@lemmy.world 194 points 1 year ago

I bought an 4.7 rated amplifier on Amazon that broke the first day. Looking at the reviews closer, I noticed they were 100% paid reviewers.

When I tried to leave a negative review, Amazon stopped me, giving a generic message about fake reviews on this product. This product is still out their with a high rating and no way for actual purchasers like me to warn other customers.

[-] detalferous@lemm.ee 35 points 1 year ago

That's appalling customer service.

Amazon stopped me, giving a generic message about fake reviews on this product

Can you elaborate? I've never experienced this and would like to understand how they do it.

[-] drekly@lemmy.world 52 points 1 year ago* (last edited 1 year ago)

I've had this multiple times.

Tried to leave a big detailed helpful negative review and it gets flagged for being suspicious, with no copy of the review attached so I have to write it all again. And then it gets removed again.

I just looked in my emails. The exact phrasing was "We have reviewed our decisions and concluded that the product you received is authentic. As a result, we removed your review specific to this product. This ensures other customers see reviews that reflect the current shopping experience."

Most recently it happened with a body trimmer, where I never questioned the inauthenticity, and then a zojirushi travel mug that I genuinely believe was a fake, and attached a lot of evidence.

[-] chiliedogg@lemmy.world 19 points 1 year ago

Give it 2 stars instead of 1.

And never read the 5-star reviews.

[-] detalferous@lemm.ee 3 points 1 year ago

Amazing. Thanks for the description.

[-] kumatomic@lemmy.dbzer0.com 8 points 1 year ago

They've blocked my review on a shower chair that was absolutely not rated for what they said. I nearly fell on my butt and my skinnier partner said it was too wobbly. They've blocked the negative review 5 times saying I questioned the authenticity of the product and they have confirmed it. I knew it was Medline brand. I've had to file a FTC complaint which I expect to be worthless.

[-] silentknyght@lemmy.world 2 points 1 year ago

Do you mean Vine? I can tell you a few things about that.

[-] gastationsushi@lemmy.world 1 points 1 year ago

Yep vines, never paid attention to them until this happened.

Are they all fake or something?

[-] sramder@lemmy.world 1 points 1 year ago

Customers who were sent free products “to honesty review”

this post was submitted on 11 Oct 2023
1936 points (98.2% liked)

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