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this post was submitted on 17 Oct 2023
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I manage a team of remote workers. About half of them are doing great. The other half are constantly struggling to meet their metrics/manage their time effectively. I've talked to them repeatedly about this and coached them on various ways they can do better but they're not getting it. If they were in the office where I could watch them it would be a lot easier to help them because I could see where they are messing up as it happens rather than just trying to talk through it with them after the fact based off recordings and reports.
That being said. I would never force anyone to work from the office if they didn't want to. They are all free to do so whenever they want and I advised that it might help them to get where they need to be but it's not a requirement. At this point their success or failure is their responsibility.
Yeah if they're not getting it remote I highly doubt they're going to get it with you obsessively watching them. That's a ridiculous idea
i'm not confident they would either, I just like to give everyone as much of a chance to succeed as possible... or at least come to the conclusion that they're not cut out for this on their own so they can find another job before I have to fire them. I also do think some people work better without all the distractions that come with being at home. I know that's the case for me which is why I work from the office.
Again it's their choice. I've done all I can for them.
Also, if they're not getting it done remotely, there's absolutely no guarantee they're going to get it done in an office. Results matter, and good managers and good employers should realize that. If you get your work done and you do a good job, then that's what matters. Of course, it's not always that simple with office politics etc.
So you would sit over their shoulder and watch them work? Why not ask them to bring you into a call the next time they run into an issue? How would you be notified they need help if they were in the office.
I wouldn't sit over their shoulder watching them work all the time. I have my own shit to do and don't have time to babysit everyone but they sit near enough to me that I could overhear what was going on or see them fucking around on their phone or whatever and jump in as needed instead of waiting for them to ask for help.
I am more than happy to any questions they have as it is. The problem is that they don't do that. They think they can wait until the next time we talk to ask and by then they have forgotten whatever it was.
I love WFH but there is no denying it has a learning curve. Those who have adopted it fastest are those who already have skill communicating remotely: IT, gamers, amateur radio, some other hobby groups. Those who are struggling are often just untrained communicators. Don't focus on training to them to work remotely so much as focusing on how to communicate as part of a team. I would start with asking them to check in once a day around a mutually agreed time just to say whether they're doing alright or being blocked by something. Anything that opens the door will get people talking more regularly.