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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[-] ArkyonVeil@lemmy.dbzer0.com 46 points 1 year ago

Without any ratings for customer satisfaction. I might as well sack the entire support staff, don't bother with AI and I'll get a answered query to F off in 0 minutes and 100% savings.

[-] Pika@lemmy.world 7 points 1 year ago* (last edited 1 year ago)

I mean this is what teslas PR email does, or is it Twitter... it's one of those lol

[-] Calcium5332@lemmy.world 2 points 1 year ago

I think it's twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful

this post was submitted on 12 Jul 2023
248 points (95.9% liked)

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