A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?
Privacy has become a very important issue in modern society, with companies and governments constantly abusing their power, more and more people are waking up to the importance of digital privacy.
In this community everyone is welcome to post links and discuss topics related to privacy.
[Matrix/Element]Dead
much thanks to @gary_host_laptop for the logo design :)
They were very friendly imo. No need to speak legalese or to be rude.
Just tell them that you can't or don't want to install the app.
If they don't help you, then you proceed to remind them that you are not required to install anything for them to comply with GDPR.
It's the bare minimum of friendliness expected in customer care. Most likely a macro which is normal with these kind of requests.