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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[-] realitista@lemm.ee 37 points 1 year ago

Because he's only measuring how long the interactions were, not whether anything was accomplished for the customer or whether the customer was happy.

You know the easiest way to have a short interaction with a customer? Just hang up on them. Or piss them off quickly so they hang up on you.

this post was submitted on 12 Jul 2023

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