what i’ve gathered from people i talk to about it is that a lot of it comes down to convenience. edge comes pre installed and microsoft makes it not super straightforward to switch. i’m sure most people could figure it out if they wanted to, but lots of people don’t want to “futz around” with their computer. it also doesn’t help that edge is pretty much the only thing that works with windows search along with certain outlook and teams features.

i like to spend time messing around and customizing my computer to be better (i still use vim as my main editor), but for many people its annoying and they don’t want to “fix it if it isn’t broken”. this is all just a very long winded way of saying they don’t really care it’s not the optimal solution, as long as it works.