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Americans are confused, frustrated by new tipping culture, study finds
(www.washingtonpost.com)
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I don't think anyone's confused or frustrated by it.
If you're not getting any extra service for something you're buying, you just hit the zero button.
I think a nontrivial amount of people are essentially incapable of dealing with even a minute amount of social awkwardness or guilt and functionally cannot bring themselves to hit the zero button, so they'd rather complain about having been made to make the choice rather than accept the fact that they have zero willpower.
Maybe this makes me a selfish ass, but honestly, that doesn't bother me very much. If those people want to help subsidize my own purchases, I'm not gonna complain about it.
Yeah, I feel like the offense at the mere idea of a tip comes from the same place as people who get upset when they misgender me and I gently correct them. Or like, people who will call for a cab ride and then literally apologize the whole way because they somehow feel like me driving (which I like to do) is putting me out.
If people didn't put so much emphasis on having to be perfect all the time, they'd probably be a lot less horrible when they don't meet their own standards.