This is the best summary I could come up with:

Starlink's lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts.

Starlink's account-recovery page that allows users to request password resets with an email address or phone number hasn't been working for them.

"When I try to reset my password via the email option, I get the error 'User not found,'" we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name.

When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link.

"I installed our Starlink two days ago, and received the email this afternoon that my account had been reset and that a refund was on the way.

Some people had Starlink dish shipments in transit when the account-reset email arrived and were concerned about whether they would be able to activate service.

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