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Americans are confused, frustrated by new tipping culture, study finds
(www.washingtonpost.com)
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This is exactly why I just don't use these services at all. It's not good for me, it's not good for their employee, it's not good for the place that I'm buying the stuff from, it's only good for GrubHub or Uber eats or whatever the fuck. It's rent seeking behavior pure and simple.